The hotel offers amenities for your comfortable stay and unforgettable experiences
Luxurious Comfort!
“The room was exceptionally luxurious, featuring the most comfortable bed I've ever experienced, which made my stay truly relaxing.” view full review
Breakfast Delight!
“The breakfast was a highlight of my stay, with a versatile selection of well-prepared dishes that catered to every taste.” view full review
Blissful Spa!
“The spa experience was incredible, offering fantastic services without any hidden costs, making it a perfect place to unwind.” view full review
Innovative Room Service!
“I loved the room service setup; it was an innovative way to order food, and every meal was fresh and delicious, showcasing local cuisine.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Sports & Fitness
Fitness centre
Sports trainer
Services
Paid shuttle service
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Sun loungers
Casino
Spa & wellness centre
Sauna
Turkish bath
Steam room
Treatment room
Beauty treatment
Massage
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Kneza Borne 2,
Zagreb,
Croatia,
10000,
Zagreb City (Area)
Map view
street view
Kneza Borne 2,
Zagreb,
Croatia,
10000,
Zagreb City (Area)
City landmarks
Church
Cathedral of Zagreb
1.1
km
Church
St. Mark's Church
1.7
km
Tower
Lotrscak Tower
1.5
km
Museum
Museum of Broken Relationships
1.5
km
Museum
Zagreb City Museum
1.7
km
ZagrebCroatia
Stone Gate
1.5
km
Train Station
Zagreb Funicular
1.5
km
Trg bana Josipa Jelačića
Ban Josip Jelacic Square
1.0
km
Trg Svetog Marka
Saint Mark's Square
1.7
km
Museum
Archaeological Museum in Zagreb
900 m
Museum
Mimara
1.5
km
Museum
Mestrovic Atelier
1.8
km
in front of the Croatian National Theatre
The Well of Life
1.2
km
Museum
Museum Of Illusions
1.9
km
Theatre
Croatian National Theatre in Zagreb
1.4
km
Trg marsala Tita Marshal Tito Square
George and the Dragon
1.2
km
ZagrebCroatia
Zrinjevac
770 m
Museum
Museum of Arts and Crafts
1.4
km
Square
Gric Tunnel
1.7
km
Trg Kralja Tomislava
King Tomislav Square
770 m
Museum
Image of War
750 m
Museum
Croatian Museum of Naive Art
1.6
km
Public Building
Croatian Parliament Building
1.8
km
Trg Hrvatskih Velikana 3
Croatian National Bank
610 m
Museum
Mushroom Museum
1.1
km
Gallery
Klovicevi Dvori Gallery
1.4
km
Museum
Zagreb 80's Museum
1.5
km
Museum
Croatian Natural History Museum
2.4
km
Nearby
Gallery
Art Pavillion in Zagreb
490 m
Trg Zhrtava Fashizma 16
Mestrovicev Paviljon
260 m
Restaurants
Kralj Tomislav
30 m
Ul. Kneza Borne 2
A Posto bistro
100 m
Ulica Kneza Mislava 1
Radicchio
230 m
Ulica Kneza Branimira 29
Don Vito's Italian
210 m
Ulica Pavla Hatza 15
Manga Sushi Bar
310 m
Ulica Kneza Branimira 29 Branimir Mingle Mall
Canzona
300 m
Svearova 9
Lari & Penati
410 m
42A Petrinjska ulica
Cukeraj Petrinjska
370 m
Petrinjska Ulica 61
Mime's Gourmet Bar
450 m
Petrinjska Ulica 44
Purger
610 m
Petrinjska Ulica 33
La Turka
480 m
Petrinjska Ulica 47
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Friendly staff
Great location
Busy dining experience
Limited dining options
7.6/10
Very good
Rooms
7.7
Location
8.2
Service
8.2
Dining
7.4
Guest reviews
7.6/10
based on 24 reviews
4/5
based on 1550 reviews
8.6
8.6/10 based on 4582 reviews
#16 of 71 hotels in Zagreb based on Tripadvisor
Johnny
United States,
May
2024
7.4/10
My stay at the Sheraton during VINOCOM 2019 was a mix of highs and lows. The rooms gave me a taste of luxury with their 5-star feel, but the split door between two rooms felt a bit odd. The service was on a top-notch level of professionalism, although I encountered some rudeness. The location was central, allowing easy access to important sites, but lacking dining options nearby. The dining experience was quite good, with a wide variety of choices but could use improvements in the freshness of certain items. Overall, a stay with great potential but with room for enhancement.
Rooms
8.0
The rooms exuded a luxurious 5-star ambiance, but the presence of a hole in the toilet ceiling was a bit off-putting.
Service
7.0
The service was a mix of excellence and rudeness, with a welcoming touch alongside some insolence.
Location
7.0
The central location facilitated easy access to key sites, although the lack of nearby dining options was a drawback.
Dining
7.0
The dining experience provided a good variety of options, but some improvements in freshness could enhance the overall quality.
Facilities
8.0
The hotel provided stable and fast wifi, along with essential amenities like a fridge, kettle, and coffee sachets.
Tommy
United Kingdom,
April
2024
8.0/10
My stay at the hotel was a mix of highs and lows. The rooms were fantastic, clean, and had very comfortable mattresses, but the dining experience left something to be desired with crowded breakfast areas. The service was top-notch, despite some understaffing during breakfast hours. The location was great, close to the city center but lacking in nearby dining options. Overall, a comfortable stay that could use some improvements in dining and service.
Rooms
9.0
The rooms were clean, spacious, and the mattresses were very comfortable. Despite booking an entire apartment, I found the size to be great and the space comfortable.
Service
8.0
The staff was really attentive and went out of their way to arrange a vehicle with an English-speaking driver for our journey. They were helpful, but there seemed to be some understaffing during breakfast time.
Location
7.0
The hotel's location was perfect, very close to the city center with interesting architecture and great side street restaurants and pubs. However, the lack of nearby bar or restaurant options slightly marred my overall view of the stay.
Dining
7.0
The dining experience was quite good overall, with a free and varied breakfast. However, it was a bit crowded at times, and I felt there weren't enough staff to accommodate everyone properly.
Facilities
9.0
The facilities at the hotel were outstanding, offering a range of amenities from room service to laundry service. The availability of healthy vegan options in the bar restaurant was also a plus.
John
United Kingdom,
March
2024
8.0/10
The hotel has a convenient location just outside the main sightseeing area in Zagreb, with friendly service and a variety of dining options. The rooms lacked proper cleaning after requesting no deodorizing spray, affecting the overall experience.
Rooms
7.0
I was disappointed that they didn't spray the rooms after cleaning as I requested, leading to a strong, unpleasant smell lingering.
Service
9.0
The service was top-notch, especially the reception and room services went out of their way to assist me during my stay.
Location
8.0
The hotel is in a quieter area just outside the main sightseeing spots in Zagreb, making it easy to get around; however, the surrounding buildings seemed run down with graffiti.
Dining
8.0
The dining experience offered a great variety of dishes, including made-to-order omelets and friendly staff; however, the atmosphere in the dining room was not as pleasant due to some minor issues.
Facilities
8.0
The hotel offers a range of facilities, from car hire to shuttle services, catering to various needs of guests.
Donald
United States,
March
2024
7.8/10
The hotel has a quiet and relaxing location just outside the main sightseeing area in Zagreb. The rooms have an old traditional design, but they smelt like an ashtray even though we requested a non-smoking room. The service was exceptional, with helpful staff recommending online booking for significant savings. The dining experience, especially for our anniversary in the room, was delightful. However, the breakfast area was somewhat disappointing compared to other public spaces. The hotel offers a good value for the price with many amenities available.
Rooms
6.0
The rooms had an old traditional design and should have more light. Although we asked for a non-smoking room, they smelt like an ashtray.
Service
9.0
The service exceeded my expectations, with quick room delivery and useful tips for saving money on bookings. Various services like room service and car hire were readily available.
Location
8.0
The hotel is located in a quieter, more relaxing area just outside the main Zagreb sightseeing sites. It is close to public transportation, making it easy to reach important city sites.
Dining
9.0
Dining experiences, especially for our anniversary in the room, were lovely. The staff was friendly and accommodating, offering a varied selection of foods from different countries.
Facilities
7.0
The facilities provided by the hotel were satisfactory, offering all necessary amenities for a comfortable stay.
Alan
United Kingdom,
February
2024
8.2/10
The hotel offers clean and spacious rooms with a nice view, though requesting a non-smoking room is advisable. The service is exceptional, with staff going above and beyond to make guests feel welcome. The location is ideal for exploring the city, with convenient amenities nearby. Dining options may be limited, but the homemade bread is a highlight.
Rooms
8.0
The rooms are super clean and spacious, with a bathtub in the bathroom.
Service
9.0
The staff is patient, friendly, and welcoming, providing excellent service throughout the stay.
Location
9.0
The hotel is perfectly situated near the main square, offering easy access to attractions and public transport.
Dining
7.0
While the dining experience may have limited options, the homemade bread stands out.
Facilities
8.0
The hotel facilities are well-maintained and provide a comfortable stay.
Brenda
United Kingdom,
January
2024
8.0/10
My stay at the hotel was pretty good overall. The rooms were a good size, clean, and tidy, but there was a slightly off-putting smell from the deodorizing spray they use. The service was exceptional, especially thanks to concierge Mia who assisted us during check-in. The location is excellent, within walking distance to the town center. The dining experience was a mixed bag, with some minor inconveniences, but the facilities were quite satisfactory.
Rooms
8.0
The rooms were a good size, clean, and tidy.
Service
9.0
The service was amazing, with the staff always there for us and concierge Mia being especially kind and helpful.
Location
9.0
The location is its plus point, very practical and within walking distance to all central parts of the city.
Dining
7.0
The dining experience had some hiccups, but overall worth booking.
Facilities
7.0
The facilities were satisfactory for our needs.
Leslie
United Kingdom,
January
2024
7.8/10
The hotel is very cosy and comfortable with a reasonable size room but felt a bit small and didn't give a 5-star feel. The service was helpful and displayed a high level of customer service, especially in the piano bar/lounge. The location is ideal for exploring the city's attractions and offers convenient underground parking for an additional charge. The dining experience was amazing, although it could get busy, and the wellness center on New Year's Eve was expected to be better. Overall, a pleasant stay with a few minor drawbacks.
Rooms
7.0
The room was very cosy and comfortable, but the size felt a bit small and lacked a 5-star ambiance.
Service
9.0
The service was friendly and helpful, especially in the piano bar/lounge.
Location
8.0
The location is ideal for exploring the city's attractions and offers easy access to interesting architecture and local restaurants. However, it's a bit far from the city center and the wellness center could have offered more on New Year's Eve.
Dining
8.0
The dining experience was amazing, but it could get busy, even early in the morning.
Facilities
7.0
The facilities were good overall, but the wellness center could have been more impressive for a New Year's Eve stay.
Martin
United Kingdom,
January
2024
7.6/10
I had a pleasant stay at the hotel. The rooms were nice and clean, with a modern bathroom providing plenty of hot water. Despite booking an entire apartment, the room was spacious and comfortable. The service was a mix of cold and rude interactions, but the cleaning staff and the wait staff in the dining room were friendly and helpful. The location was convenient, close to supermarkets, public transport, and tourist spots. The dining experience was enjoyable, with a good breakfast selection. Overall, a decent value for money option with some room for improvement in service.
Rooms
8.0
The room was nice and clean, providing ample space and comfort.
Service
6.0
The staff had a mix of cold and rude interactions, but the cleaning staff and dining room wait staff were friendly and helpful.
Location
9.0
The location was convenient, close to supermarkets, public transport, and tourist spots.
Dining
7.0
The dining experience was enjoyable, with a good breakfast selection.
Facilities
8.0
The hotel offers various facilities to enhance the stay.
Michael
United Kingdom,
January
2024
7.8/10
The hotel offers a good mix of positives with comfortable rooms and helpful service, although dining options may fall short. The location is a standout feature, though dining could be improved.
Rooms
8.0
The rooms were good, clean, and comfortable, hallmarks of Sheraton. The view to the cathedral was pleasant, but there were occasional smells of smoke.
Service
9.0
The staff took the initiative to help us explore the city and arranged convenient transportation from Zagreb to Budapest with door-to-door service and flexibility for breaks.
Location
9.0
The hotel's location is great, being close to the main town square and within a 10-minute walk of most attractions. It's a perfect spot between the bus and train station.
Dining
6.0
The dining experience was not up to a 5-star standard in terms of variety and quality. However, the breakfast spread offered a decent mix of options.
Facilities
7.0
The hotel has basic facilities but can improve to meet higher standards.
Norman
United Kingdom,
December
2023
7.8/10
I had a peaceful stay at the hotel, with spacious and quiet rooms, though cleanliness could be improved. The service was helpful and accommodating, but there were some differences in friendliness among the staff. The location was convenient for walking to the city center. The dining experience was satisfactory, with a good variety of options. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were spacious and very quiet, providing a peaceful atmosphere for my stay. However, I did notice some cleanliness issues like dust and finding a plastic spoon from a previous occupant on the floor in the bathroom.
Service
8.0
The service was helpful and accommodating, although there seemed to be some variabilities in friendliness among the staff members.
Location
9.0
The hotel's location was very convenient for walking to the city center, making it easy to explore the nearby attractions and dining options.
Dining
7.0
The dining experience was rather ok, with a decent variety of choices to cater to different preferences.
Facilities
8.0
The facilities offered by the hotel were satisfactory, providing the basic amenities needed for a comfortable stay.
Joe
United States,
December
2023
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were comfortable and roomy, but a bit outdated. The convenient underground parking and the welcoming reception personnel were definite pluses. However, the view overlooking a courtyard during refurbishment upstairs wasn't ideal.
Rooms
7.0
The rooms were comfortably furnished and roomy enough for two adults and their baggage.
Service
9.0
The service was friendly and most helpful in arranging a vehicle and English-speaking driver for our trip from Zagreb to Budapest.
Location
8.0
The hotel's location was really good, allowing easy access to important sites in the city. However, the need for more frequent cleaning, especially outdoors, was noticeable.
Dining
8.0
The dining experience was superb with a wide selection of food options, although there were some delays in topping off coffee and providing still water.
Facilities
7.0
The facilities were basic but convenient. The underground parking was an additional charge.
William
United Kingdom,
October
2023
8.6/10
My stay at the hotel was exceptional. The rooms were ideal, with a great size and incredibly comfortable bed, coupled with a good full-size bath in the bathroom. The nightly turn-down service added a nice touch. However, the location offered limited bar and restaurant options. The service was top-notch, from assistance in arranging transportation to the impressive door-to-door service provided. Dining was free and good, with lovely variety, making up for the lack of nearby options. Overall, a great stay worth the money.
Rooms
9.0
The rooms were clean, airy, and comfortable, with a nightly turn-down service.
Service
9.0
The service was exceptional, from the concierge to the waiters and cleaning staff.
Location
8.0
The hotel is close to the center of the city, making it easy to explore the local area with interesting architecture and side street restaurants.
Dining
8.0
The dining experience was excellent, with lovely staff serving a variety of dishes.
Facilities
9.0
The hotel offers a range of facilities, enhancing the overall stay experience.
Barbara
United States,
October
2023
8.2/10
The hotel is located in a nice quiet part of the city, offering comfortable rooms with standard amenities for a pleasant stay. The service was very helpful and showed a high level of customer service. The location is fantastic, close to the main train station and steps away from convenient tram access and a market for necessities. Overall, a great choice for both leisure and business travelers.
Rooms
8.0
The rooms were very comfortable and had everything I needed. Located in a nice quiet part of the hotel.
Service
9.0
The service was nice and the staff showed a high level of customer service.
Location
9.0
The location is fantastic, very close to the main train station, steps to the tram and a market if you need anything like fresh milk, drinks, fruit, etc.
Dining
7.0
The dining experience was quite busy when we arrived, but it was satisfactory. Freshly baked bread was a plus.
Facilities
8.0
The hotel offers standard amenities for a comfortable stay.
Friendly staff
Busy dining experience
Barry
United Kingdom,
October
2023
7.6/10
My stay at the hotel was simply amazing. The peaceful and quiet atmosphere made it perfect for families. The soft boiled eggs reminded me of home, and I didn't hear a single sound during my entire stay.
Rooms
9.0
The rooms were quiet and peaceful, ideal for families.
Service
8.0
The male staff were very friendly and professional, making my stay even more enjoyable.
Location
6.0
The hotel is good for walking to local sites and located near the historic center of Zagreb.
Dining
7.0
The dining options were quite varied, catering to different preferences.
Facilities
8.0
The hotel offers a range of services including room service, car hire, and a pleasant bar to escape the heat.
Cecil
United Kingdom,
September
2023
7.0/10
The hotel offers cozy rooms that are a bit dated and could use renovation despite being a suite on short notice. The service needs improvement in terms of hospitality lessons. The location is great, near the green parkway leading to the old Lower Town with interesting architecture and local dining options. Dining features a friendly staff and a good breakfast selection. Facilities are decent with room for enhancements.
Rooms
6.0
The rooms are cozy but need renovation, reflecting their dated appearance.
Service
5.0
Service can benefit from more hospitality training lessons.
Location
9.0
The location is excellent, near the green parkway leading to the old Lower Town with appealing architecture and local dining options.
Dining
8.0
The dining experience offers a good breakfast selection with friendly staff.