Sheraton Zagreb Hotel, Zagreb

My stay at the hotel was pretty good overall. The rooms were a good size, clean, and tidy, but there was a slightly off-putting smell from the deodorizing spray they use. The service was exceptional, especially thanks to concierge Mia who assisted us during check-in. The location is excellent, within walking distance to the town center. The dining experience was a mixed bag, with some minor inconveniences, but the facilities were quite satisfactory.

The hotel is very cosy and comfortable with a reasonable size room but felt a bit small and didn't give a 5-star feel. The service was helpful and displayed a high level of customer service, especially in the piano bar/lounge. The location is ideal for exploring the city's attractions and offers convenient underground parking for an additional charge. The dining experience was amazing, although it could get busy, and the wellness center on New Year's Eve was expected to be better. Overall, a pleasant stay with a few minor drawbacks.

I had a pleasant stay at the hotel. The rooms were nice and clean, with a modern bathroom providing plenty of hot water. Despite booking an entire apartment, the room was spacious and comfortable. The service was a mix of cold and rude interactions, but the cleaning staff and the wait staff in the dining room were friendly and helpful. The location was convenient, close to supermarkets, public transport, and tourist spots. The dining experience was enjoyable, with a good breakfast selection. Overall, a decent value for money option with some room for improvement in service.

The hotel offers a good mix of positives with comfortable rooms and helpful service, although dining options may fall short. The location is a standout feature, though dining could be improved.

I had a peaceful stay at the hotel, with spacious and quiet rooms, though cleanliness could be improved. The service was helpful and accommodating, but there were some differences in friendliness among the staff. The location was convenient for walking to the city center. The dining experience was satisfactory, with a good variety of options. Overall, a decent stay with some room for improvement.

My stay at the hotel was quite pleasant overall. The rooms were comfortable and roomy, but a bit outdated. The convenient underground parking and the welcoming reception personnel were definite pluses. However, the view overlooking a courtyard during refurbishment upstairs wasn't ideal.

My stay at the hotel was exceptional. The rooms were ideal, with a great size and incredibly comfortable bed, coupled with a good full-size bath in the bathroom. The nightly turn-down service added a nice touch. However, the location offered limited bar and restaurant options. The service was top-notch, from assistance in arranging transportation to the impressive door-to-door service provided. Dining was free and good, with lovely variety, making up for the lack of nearby options. Overall, a great stay worth the money.

The hotel is located in a nice quiet part of the city, offering comfortable rooms with standard amenities for a pleasant stay. The service was very helpful and showed a high level of customer service. The location is fantastic, close to the main train station and steps away from convenient tram access and a market for necessities. Overall, a great choice for both leisure and business travelers.

My stay at the hotel was simply amazing. The peaceful and quiet atmosphere made it perfect for families. The soft boiled eggs reminded me of home, and I didn't hear a single sound during my entire stay.

The hotel offers cozy rooms that are a bit dated and could use renovation despite being a suite on short notice. The service needs improvement in terms of hospitality lessons. The location is great, near the green parkway leading to the old Lower Town with interesting architecture and local dining options. Dining features a friendly staff and a good breakfast selection. Facilities are decent with room for enhancements.